The people who work in field service today face challenges on all sides. According to an industry study cited by Microsoft, the top five drivers influencing a field service organization’s ability to effectively manage their operations include: Customer demand for quicker response time Need to improve workforce utilization and productivity Need to improve service process … Read more
You have to spend money to make money. That’s why departments such as human resources or IT are acceptable cost centers for your business. They’re necessary to have, cost money, and don’t directly have control over the revenue they generate. Field service organizations have operated as cost centers for years. Until now. With the right … Read more
Don’t let your tech hold you back
Your goal is to wow your customer—innovating is why you’re in business. But the more manual steps between idea and customer—from balancing the budget to managing the supply chain—the harder it can be to stay relevant and keep costs in check. Are time-consuming processes and disconnected systems holding you back?