Situation An art handling and freight company wants to implement Dynamics CRM & Field Service Client uses three distinct types of transportation services including a “shuttle” approach with several pick ups and drop offs The client engaged Altruas to go about setting up a way to group Work Orders for a “shuttle” and optimize the route of the shuttle given the … Read more

The people who work in field service today face challenges on all sides. According to an industry study cited by Microsoft, the top five drivers influencing a field service organization’s ability to effectively manage their operations include: Customer demand for quicker response time Need to improve workforce utilization and productivity Need to improve service process … Read more

You have to spend money to make money. That’s why departments such as human resources or IT are acceptable cost centers for your business. They’re necessary to have, cost money, and don’t directly have control over the revenue they generate. Field service organizations have operated as cost centers for years. Until now. With the right … Read more