As the wise Sheryl Crow sings in her 1996 anthem, “I think a change would do you good.” Change. People hate it. Literally abhor it. And this resistance to change manifests itself in many ways. Change, the horror! One of the most common versions of ‘please don’t change this’ that is heard in the workforce … Read more

What is the #1 new lazy-person activity that is on everyone’s mind after a long day at the office? Netflix and Chill….duh! It puts a smile on my face Monday thru Thursday whenever I think about it, and this week’s version of Netflix and Chill didn’t disappoint. This week, I felt the need to start … Read more

Sales is to Customer Relationship Management as Peanut Butter is to Jelly; the two go hand in hand and work together oh so magically between two slices of bread. Just like a tasty PBJ, strong customer relationships are the core of most successful businesses, and it takes two to tango to have a healthy business. … Read more

Your customers are the lifeblood of your business. To stay competitive, you need to understand and develop more personal relationships at every stage—from interested prospect to committed customer. That’s why there’s Microsoft Dynamics 365, a new type of business applications that helps you capture new opportunities and delight your existing customers. These four CRM applications … Read more

The people who work in field service today face challenges on all sides. According to an industry study cited by Microsoft, the top five drivers influencing a field service organization’s ability to effectively manage their operations include: Customer demand for quicker response time Need to improve workforce utilization and productivity Need to improve service process … Read more

Are you cursing the day you got a new CRM system? Instead of improving the customer experience, it’s an expensive millstone around your neck. Hardly anyone uses the system, which isn’t connected to your backend data, so getting a holistic view of your customers is impossible. Last time, I discussed how it’s not the CRM … Read more

When it comes to poor CRM implementations, a famous line out of Shakespeare’s play Hamlet comes to mind: “Something is rotten in the state of Denmark.” The speaker has just seen the ghost of Hamlet’s father, the late king of Denmark. Similarly, you may be haunted by struggles with your CRM system. Before you complain … Read more