Cross-functional Transformation and Improvement Initiative

for Global Telecom Company

Telecommunications

Financial transformation, Vendor / Supplier Evaluation Support, Technology Strategy, Strategic Program Management

Challenge

  • This company had undergone significant acquisition activity in recent years. As a result, they needed to monitor complexity and respond effectively to market conditions. The objective was to deliver one enterprise-wide strategy for the global firm, so they sought to assess the feasibility of defining and implementing a single, global Enterprise Requirements Planning (ERP) approach to:
    • Facilitate standardization of business processes for Finance, Supply Chain
      (devices, owned networks, services, logistics, warehousing and fulfillment) and
      Human Resources across 26 operating facilities (4 companies)
    • Exploit shared service center concepts to reduce expenses
  • The client needed buy-in and participation across all the geographic, process and
    functional boundaries in order to successfully implement the ERP approaches
  • Legacy technology environment was highly complex and required consolidated –
    this included Accounting and Operations across each final entity/facility
  • Developed international team together with the client
  • Established six work streams: Change and Communication Management, Process Analysis and Design, Approach Architecture and Integration, ERP and SI selection and sourcing, Business Case, and Program Management
  • Assisted client with definition of the business operating processes
  • Developed a roadmap for transition
  • Developed the underlying business case for the investment
  • Provided a study that clearly outlined the level of standardization that is achievable and the cost savings associated with it

Approach

Benefits

  • Developed a PMO organization and Stakeholder Alignment Workshop
  • Performed a Technology Strategy Assessment to drive gaps in systems, architecture and organizational capabilities
  • Created Change Readiness and Communication Plan
  • Delivered Operating Model w/ Organization specific roles and responsibilities
Telecommunication