Microsoft Dynamics 365 for Sales Customer Engagement

Too often, companies find their sales and marketing processes miss the mark. For example, say one of your prospects is a new-business owner, but receives marketing emails targeted toward enterprise accounts. Or your sales reps know nothing about the free trial you’re offering. The possible scenarios are endless, but they all add up to the same thing—you’ve failed to engage and have thus lost a prospective customer.

digital transformation

The rapid rate of technological innovation is changing how we live, work, and connect. It’s no surprise, then, that businesses are looking to digital transformation as the key to innovation, growth, and the discovery of new business opportunities. While it’s clear why digital transformation is important, however, how to get there is not so easily understood.

You may have heard that it costs five times as much to attract new customers as it does to keep the ones you have. That price is too high, especially in today’s competitive marketplace. To succeed, it’s critical that you stay connected with your clients during every stage of the process, from lead generation to customer retention.

Don’t let your tech hold you back

Your goal is to wow your customer—innovating is why you’re in business. But the more manual steps between idea and customer—from balancing the budget to managing the supply chain—the harder it can be to stay relevant and keep costs in check. Are time-consuming processes and disconnected systems holding you back?

Last month, the Information Technology and Innovation Foundation announced its annual “Luddite Awards,” dedicated to the entities that actively oppose innovation in technology. Similar to a Darwin Award, this is something you do not want to win. What is a Luddite? According to Merriam-Webster, the traditional definition of a Luddite is “one of a group … Read more

Public Cloud Myths and RealitiesWho hasn’t heard a few cloud myths over the past few years? As cloud computing has moved from obscurity to buzzword to business necessity in the past decade and a half, debates have moved from “Is the cloud just a fad?” to the dilemma faced by organization choosing between cloud and on-premise to the debate in the cloud—public vs. private.

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